Resources and Publications
View our e-brochure
When processes feel unclear or unsafe, people hesitate, and leaders are left navigating complexity without the clarity they need. The response in these moments is critical — it can reinforc…
The 24hrs post incident
Five Mistakes Leaders Often Make
The first 24 hrs after a serious incident shape everything that follows, and even experienced leaders feel pressure to act quickly and decisively. I've pulled together what leaders often get wrong, and what psychologically safe leadership looks like instead.
Organisational Learning
These slides explore the difference between a blame culture and a learning culture and why this makes a difference to an organisations response to an incident. We also look at the impact of that response.
Positive Safety Culture
An article exploring how leadership teams have made significant positive changes to their safety culture, and why this matters.
Leadership in Complaints
Complaints are becoming more complex and present an increasing risk to organisations.
Here's how leaders can act now to manage these with clarity and integrity.
Response to the Thirlwall Inquiry
ade96f14-0232-4ea8-ad93-c85486ef59c1
Failures in management, governance and safeguarding - topics which are dismissed as dry and boring but they save lives. This article describes why, despite the tragic loss of life, we could be optimistic.
Events:
Free Webinar
High Stakes Conversations for Leaders: A Trauma Informed Approach
Tuesday 28/7/26 12pm
This short, free session explores how trauma informed leadership reduces fear, supports staff, and leads to better decisions.
Register here:
Free Training Event
Leading a Thorough Investigation with Psychological Safety
Thursday 22/10/26 1pm
This short, free session explores how investigations can be approached in a way which engenders confidence and transparency in those participating.
Register here:
Leading a Thorough Investigation with Psychological Safety – Fill in form